Knowledge base 120: Issue with Comodo Anti-Virus Software during Identity Access Installation.

Knowledge base 120: Issue with Comodo Anti-Virus Software during Identity Access Installation.

Is an anti-virus software that can segregate installation software  - including Identity Access Software  - into a separate "sandbox" environment for enhanced security when installing applications. This feature is configured to be default but causes the installation process for parts of the Identity Access installation to fail. 

Please note that The Identity Access SQL installation routine is opened but immediately closes and does NOT install any package of the SQL installer.

Note the green border around the message boxes. - This is an indicator from the Comodo software that the installer is running in the sandbox mode. To install successfully temporarily disable (right click the comodo logo, select real-time scanning, disable - disable for 30 minutes) . Disable the sandbox installation mode (again timed 30 minutes disable of the feature)  and the then installation was successful. 



    • Related Articles

    • Knowledge base 201: Moving Identity Access

      Checking your Identity Access License When moving Identity Access from one machine to another it is important to check if the current Identity Access server has a Professional or Enterprise license and what version the software is currently running. ...
    • Knowledge base 181: HID Asure ID Software with Identity Access 9

      Controlsoft Identity Access 9 install includes a copy of HID Asure ID® 7. This is an ideal choice for organizations looking for affordable and easy-to-use photo ID card software with direct integration with the Controlsoft Identity Access database. ...
    • Knowledge base 90: Using MorphoManager BioBridge & Identity Access 8

      1.    First install Identity Access (IA), follow the Installation Guide available with the download or IA USB Stick. 2.    Next log into Identity Access to do this run the IA User Interface – Windows Start Button > All Programs/All Apps> Controlsoft ...
    • Knowledge base 221: Identity Access Client Installation

      If Identity Access (Client) software is to be installed and the Microsoft Windows firewall or other hardware/software providers firewall system is in use on the Identity Access (IA Server) PC then configuration to allow access is required. Once these ...
    • Knowledge base 220: Identity Access Pre-Installation Checks

      To ensure that your software installs correctly, it is important to run through the following pre-installation checks. 1. Temporarily disable your antivirus for the duration of the installation. Due to the amount of Anti-Virus packages, we cannot ...