How to raise an RMA request?

Important information -

Before any fault RMA request you must contact Controlsoft Technical Support who will confirm the fault and provide you with a Support Ticket Reference.
EMEA RMA's can only be raised by distributors or partners, if you have purchased via a distributor the RMA must be raised by the distributor.

US RMA's the Installer may raise the RMA request but must forward the RMA instructions to the distributor.

Details on how to raise an RMA with Controlsoft can be located within our RMA Policy: https://www.controlsoft.com/wp-content/uploads/2022/11/Controlsoft-UK-RMA-Policy-2022.pdf

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