Knowledge base 192: CP1000 showing 'Not authenticated' in Asure ID
Scenario: You have a machine running Asure ID with a CP1000 plugged in, you then use Remote Desktop (RDP) to connect to the machine to apply some HID config credits or a HID card format file.
Issue: The CP1000 shows as 'Not authenticated' in Asure ID after using RDP to connect.
Cause: This is not the intended and due to the
nature of the product could be deemed a security risk in some situations.
Email support@controlsoft.com for further questions.
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