Knowledge base 197: MSO 300 / MSO1300 drivers

This Knowledge Base explains how to Update the drivers of an Idemia MSO 300 / MSO 1300. 

An internet connection is required to download the driver files

Admin rights will also be required  

1. With the MSO USB device connected to the PC, right-click on the start menu and open Device Manager.

2. Find and select the MSO, MorphoSmart or Serial device then Right-click and select Uninstall device. 

3. From the Start menu open the Control Panel. 

4. Select Programs and Features.

5. Find any MSO / Morpho Smart Drivers, double-click to uninstall them, Press yes to any security prompts.

6. Download the drivers, using an internet browser and navigate to https://biometricdevices.idemia.com/s/technical-resources 

Under product lines select Enrolment and authentication,

Under Filter by Type select Driver/Tool you should see the following: 

Find the newest version of the MSO USB Driver and press the download button.

7. Once downloaded open the Zip file then open the USB-drivers-X.X.X.X-vc120-x64.zip folder,

press the Extract all button (1)  the Extract Compressed (Zipped) Folders window will appear (2)

Ensure the tickbox for Show extracted files when complete is ticked (3) Press the Extract button (4) 

8. A new window will open run, the setup.exe file by double-clicking it. 

9. The install wizard will open, press Next >.

10. Press Next > to install in the default directory.

11. Press Install.

12. Restart the PC via the Start menu. 

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