Knowledge base 220: Identity Access Pre-Installation Checks
To ensure that your software installs correctly, it is important to run through the following pre-installation checks.
1. Temporarily disable your antivirus for the duration of the installation.
Due to the amount of Anti-Virus packages, we cannot cover how to disable this within this knowledge base. We would recommend you speak to the customer's IT Team.
2. Ensure that you have Administrator access to the PC you are installing on (if you are not logged in as an administrator you will be prompted for the administrator login at the start of the installation).
3. Ensure that all Windows Updates are applied before continuing with the installation.
Administrator Permissions Check.
On Windows 10 / Windows Server 2019 / Windows Server 2022
Step 1: Press Windows + I to open Settings.
Step 2: Go to Accounts > Your info and check if you are an administrator under the user profile image.
On Windows 11
Step 1: Press Windows + I to open Settings.
Step 2: Click the User profile image or click Accounts from the left menu.
Step 3: Check if you are logged in as an administrator.
Checking for Updates
Windows 10 / Windows Server 2019 / Windows Server 2022
1. Click on the Start menu and search "Updates", select "Check for updates".
2. Press "Check for Updates", ensure the page shows "You're up to date". If the there are any updates pending, please install the updates and proceed to restart the PC when required. Once the PC has restarted, check for updates again to make sure there are no other updates available before attempting to install Identity Access.
Windows 11
1. Click on the Start menu and search "Updates", select "Check for updates".
2. Press "Check for Updates", ensure the page shows "You're up to date". If the there are any updates pending, please install the updates and proceed to restart the PC when required. Once the PC has restarted, check for updates again to make sure there are no other updates available before attempting to install Identity Access.
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