Knowledge base 227: Email Notifications - Controller Monitoring Alarms

This bulletin explains how to configure Identity Access to automatically email controller monitoring events, informing customers of issues on site. The following monitoring events can be set up:

1.    Controller Disconnect – Shows when the controller has dropped offline.

2.    Controller Connect – Shows when the controller has come online.

3.    Mains Fail On / Off - Shows when the 110V / 230V AC has been disconnected or connect onto the units power supply. (Prewired for 2 Door iNet Controllers supplied with a power supply and enclosure)

4.   Battery Fault On / Off - Shows when the power supplies 12V battery is unhealthy or has been disconnected. (Prewired for 2 Door iNet Controllers supplied with a power supply and enclosure)

5.    PSU Fault On / Off - Shows when the power supply has a general fault. (Prewired for 1 Door iNet Controllers supplied with a power supply and enclosure)

6.    Tamper On / Off - Shows when the box lid tamper has activated. (Prewired for all iNet Controllers supplied with an enclosure)

Requirements 

- Identity Access 9 with Professional License (IA-PRO) - Recommend a minimum of V9.1.88

      N.B. If the Server is unavailable, or the Identity Access application is not running, then Emails will not be sent at the time of the event

Checking the Status of the Monitoring Inputs

The power supply and tamper monitoring inputs require enabling before they can be setup to be used in conjunction with email notifications. 

If you are only setting up Controller Disconnect / Connect events this section can be skipped.

1.    Within Identity Access, Click System (on versions below 9.1.88 this tab is Setup) and select Controllers

    

2.    Right-click the controller you wish to set the monitoring inputs and select Edit

3.    Select the Settings menu and click on the relevant monitoring input tab. Check the Input is Active and the relevant monitoring input and input state is selected. Press to save the changes.

Monitoring Input Defaults:

Part Number: 1DR-ACU / 1DR-POE / US-1DR-ACU

PSU Fault = Input 3

Tamper = Input 4

Part Number: 2DR-ACU / 2DR-POE / US-IA-ACU

Mains Fault = Input 5

Tamper = Input 6

Battery Fault = Input 7

All Inputs States are N/C by default.

Email Configuration

The following steps outline the process required to achieve email generation from the system associated with a defined event:

1.    Within Identity Access, Click System (on versions below 9.1.88 this tab is Setup) tab and select Configuration

2.    If prompted, insert the admin login details.

3.    Select ‘Email’ from the left-hand column and click the [ADD] button

4.     Complete the following Fields:

Description = A meaningful name for the template

SMTP Server Settings =These settings are supplied by your Company IT or ISP and include:

SMTP Server Name

Port Number 

Encryption Method, if applicable

Username and Password of your Email Account

N.B. All entries below are for illustration only

5.     Click on the [Email] tab

6.     Complete the following fields:

From: The Email Address of the Sender

To: The Email Address of the recipient

CC: The Email Address of anyone else to be copied into the Email

Note: It is possible to add multiple Email addresses in the ‘To’ & CC fields. Separate each entry with a comma

Subject: A meaningful subject so the Email can be recognized as important by the recipient/s

Body: The main body of the Email

NOTE: The ‘Subject & Body’ can be edited when creating the email action to ensure relevance to the detected event.

7.     To test the Email, click the [Test] tab

8.     Click the [Test] Button to send a test email. The display will indicate whether the test was successful 

9. Click Accept on the Email Template Setting and Identity Access Configuration windows to save the email template.

Create a required Action and Associated Email

1.    Within Identity Access select the Advanced tab and select Events

2.     Click on the + icon to add a new event. This will open the ‘Action Wizard’ – Click ‘Next’

3.     Select Controller – Click Next

4.     Select the Controller to associate the action – Click Next

5.     Select the desired Event that you wish the action to be performed on, i.e. if you wish to be notified when the device drops offline, select Disconnect, click Next

NOTE: The selection below is an example only – The process remains the same for all displayed options

6.     Select Email – Click Next

7.    Select the appropriate Email template created earlier from the dropdown list. You can now modify the Subject and Body to fit the requirement for the specific event. Press Finish and Accept on the Action Wizard to save the newly created action.

8.     The event will now be displayed on the Events page

For assistance with the above steps please email support@controlsoft.com

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