Knowledge base 103: Moving Identity Access Professional license to a new PC
If Identity Access (v2016.3 or later) includes an IA-PRO or Enterprise license, it is possible to transfer the license to the new PC as described below
- Run the Licensing Utility on BOTH machines:
- Select Start > All Programs > Controlsoft > Identity Access > Tools > Licensing Utility (Windows 7)
or Start > All Apps > Controlsoft > Licensing Utility (Windows 8.1 / 10)
- Select the Transfer License tab on both machines
- On the new machine, select the [...] button against "Save recipient information to" and enter a filename and location (e.g. on a flash drive or network drive) for the ".id" file, then select [Collect and save Information].
- On the old machine -
Select the [...] button against "Read the recipient information file from" and select the .id file on the flash drive / network
Select the [...] button against "Generate the license transfer file to" and enter a filename and location on the flash drive or network drive for the ".h2h" file
Select the [Generate License Transfer File] button and Select [Yes] to confirm that you want to move the license file.
On the new machine apply the .h2h file in exactly the same way as applying a .v2c file as per these instructions -
select the Apply License File tab from the top menu-
From the Update File Section click the Button with 3 Dots
Now locate the v2c file you saved and click Apply Update.
The software is now licensed, reboot the PC and run the ‘IA User Interface’.
To check that the license has been correctly applied, select Home followed by About and check that the display shows “Professional Features License: VALID” or “Enterprise Features License: VALID” as appropriate.
NOTE: When Identity Access is successfully running on the new PC, uninstall Identity Access from the old PC to avoid the 2 systems competing for connection to the controllers.