Knowledge base 153: Morpho License Protection error following an upgrade from earlier versions of IA to version 8 / 9.1
Following an upgrade from an earlier version of IA to V8 or V9.1, you are now experiencing issues enrolling biometrics in IA using an MSO.
Resolution:
Resolution:
If you will see the following error when running this program - Start menu > Morpho > License Manager XXXX (GUI)
First download this file https://service.morphotrak.com/content/software/License%20Manager/Morpho_License_Manager_4_11_3.zip
Once the file is download please extract and browse to the x64 bit folder, inside this folder are 2 files shown below -
Rename the files to include _x64 at the end of the file name.
Now re-run the License Manager 4.11.3 GUI and when you see the error message, click Browse to find the 2 files you renamed earlier, select the MSI file and click ok, this will now update the License manager and allow you to continue with Biometric enrollment.
If you have any issues with the above please contact support@controlsoft.com
Related Articles
Knowledge base 109: Identity Access 8 – Sigma Multi Series – IA-MFK/IA-MFC Settings
This requires an IA-PRO license if you do not have an IA-PRO license please contact sales@controlsoft.com The following Knowledge base describes the 3 options of how to configure Identity Access to work with the Idemia Morpho Series Multi readers to ...Knowledge base 147: IA Sigma Series reading Sector encoded mifare classic cards
This requires an IA-PRO license, if you do not have an IA-PRO license please contact sales@controlsoft.com The following Technical Bulletin describes how to configure Identity Access to work with the Idemia Morpho SIgma Multi Series readers to allow ...Knowledge base 116: SQL Error when running IA Database Wizard.
Occasionally when installing Identity Access the error (shown below) is displayed while creating the databases using the Database Wizard. The following checks and steps can be taken to resolve this error - 1. Ensure the Server Name in the ...Knowledge base 186: IDEMIA Morpho Readers with Identity Access 9
This document will cover how to set up an IDEMIA biometric reader using direct integration in Identity Access. Requirements An IDEMIA Biometric reader (Sigma Wide, Sigma Lite, Sigma Lite + or Sigma Extreme) PC running Identity Access (IA) with a ...Knowledge base 108: Identity Access 8 - Sigma Series HID Prox 26 bit Settings
This requires an IA-PRO license if you do not have an IA-PRO license please contact sales@controlsoft.com The following Knowledge base describes the 3 options of how to configure Identity Access to work with the Idemia Morpho Series HID Prox ...