Memory upgrade instructions for Idemia Biometric readers

Memory upgrade instructions for Idemia Biometric readers

This document describes the procedure for upgrading the memory on a Sigma, Sigma Lite, Sigma Lite Plus, Morpho Wave Compact, VisionPass.

EQUIPMENT REQUIRED
• PC installed with (x64) Morpho MultiProtect License Manager software.

1) Requesting the licenses -

a) Find the IP address of the units that require a Memory Upgrade. If you are using MorphoManager you can find this under “Administration” > “Biometric Devices”. Alternatively, if you are using Identity Access this can be found under “Setup” > “Morpho Readers”.

b) Open the MultiProtect License Manager (GUI) software which is installed with MorphoManager / Identity Access. This is accessed through Start > All Programs > Morpho > MultiProtect License Manager x.x.x GUI.

c) Once the License Manager software is running, right-click on an empty area of the window and choose “Select a Morpho Access”.

d) Type the IP Address of the device in the “IPV4 Address” and click [OK]. 


e) Under Morpho Access, check that the number against “Serial” is the same as the “License ID” printed on the carton or the label on the back of the reader.

f) Select “Serial”, right-click the number and select “Copy to Clipboard”. The Serial number for a Sigma Series reader for example is highlighted below.


g) Generate an email, showing the reader serial number(s).

h) Send the above email to licensing@controlsoft.com.

i) Controlsoft will then process your request and return the license file(s) back to you. 

2) Applying the license File(s) -

a) When the license file(s) arrive, save them in an accessible location (e.g. on the desktop).

b) Find the IP address of the units you require to assign a Memory Upgrade on. If you are using MorphoManager you can find this under “Administration” > “Biometric Devices”, if you are using Identity Access this can be found under “Setup” > “Morpho Readers”.

c) Open the MultiProtect License Manager (GUI) which is installed with MorphoManager / Identity Access. This is accessed through Start > All Programs > Morpho > MultiProtect License Manager x.x.x GUI.

d) Once the License Manager software is running, right-click on an empty area of the window and choose “Select a Morpho Access”.

e) Type the IP Address of the device in the “IPV4 Address” and click [OK]. 


f) Click “Add License”. Browse to the file that you received from Controlsoft checking that the file name correlates with the reader’s Serial Number.  A popup message will appear stating “License has been correctly set”, click [OK].

g) The reader's memory is now upgraded. The example below shows the memory upgrade to 3K users -