Memory upgrade instructions for Idemia Biometric readers

Memory Upgrade Instructions for Idemia Biometric readers

This document describes the procedure for upgrading the amount of users on a Sigma Wide, Sigma Lite, Sigma Lite Plus, Morpho Wave, VisionPass and VisionPass SP devices.

EQUIPMENT REQUIRED
  1. PC installed with (x64) Morpho Bio Tool Box (MBTB) software
  2. Upgrade Reference provided by Controlsoft on ordering of User Upgrade License

1) Requesting the licenses -

a) Find the IP address of the units that require a Memory Upgrade. If you are using MorphoManager you can find this under Administration > Biometric Devices. Alternatively, if you are using Identity Access this can be found under System (Previously Setup) > Morpho Readers.

b) Open MBTB from Start > All Apps > Morpho.

c) Type the IP Address for the device and click Connection.


d) Select the Tools icon on the left hand side of the screen.


e) Select Licenses Management along the top tabs.

f) Either write down or click the License ID, hold CTRL and press C on the keyboard to copy the License ID to your clipboard. 

g) Generate an email, with the License ID and your Upgrade Reference number and send to licensing@controlsoft.com
h) Controlsoft will then process your request and return the license file(s) back to you. 

2) Applying the license File(s) -

a) Once you receive the license file, save them in an accessible location (e.g. on the desktop).

b) Open MBTB from Start > All Apps > Morpho.

c) Type the IP Address for the device and click Connection.


d) Select the Tools icon on the left hand side of the screen.


e) Select Licenses Management along the top tabs.

f) Click on Browse and navigate to where you saved the license file. Click on Add Licenses and the new license should appear in the list.