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Knowledge Base 230: Ordering replacement Master Card for Standalone Products
This knowledge base article explains the process required for ordering a replacement Master Card for the Controlsoft All-In-One and Solo range of Standalone products. The Master Card is programmed with the device's serial number. You can find this on ...Knowledge Base 229: Changing IP Addresses of IDEMIA devices via MBTB
This knowledge base article explains the process for changing the IP Address for the IDEMIA range of Sigma, VisionPass or MorphoWave. The method for both On-Demand and Enforced Security is the same. Installing MBTB MBTB is downloadable from within ...Knowledge base 228: Using MorphoManager with Grosvenor
Requirements: Advance Controller (SNG (1 Blade) or MLT(4 Blades)) with 2 Door Blade, max 2 readers / 2 Door Blade. An IDEMIA Sigma Lite, Sigma Lite Plus, Sigma Wide, MorphoWave XP, VisionPass or VisionPass SP. A MorphoManager Up to 10, Up to 25, Up ...Knowledge base 227: Email Notifications - Controller Monitoring Alarms
This bulletin explains how to configure Identity Access to automatically email controller monitoring events, informing customers of issues on site. The following monitoring events can be set up: 1. Controller Disconnect – Shows when the controller ...Knowledge base 226: H10304 Card Format Overview
This article shows the HID 37-bit H10304 card format breakdown so you can add the format into your access control system. Description Facility Code Card Number Parity 37-bit Tracked Format. Wiegand Format with customer-defined facility code. 16 bits ...
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Knowledge base 210: IDEMIA Enforced Security and Identity Access
IDEMIA have added a new feature to their biometric reader products called Enforced security, this turns on TLS 1.2 (Transport Layer Security) by default from the factory. Enforced Security will be present in products fitted with the following ...Knowledge base 27: Configuring a HID RK40/RPK40 to output the Pin Number as a Card Number (PIN or Prox)
By default, an RK-40 / RPK-40 keypad reader sends a PIN number flagged as a PIN value to provide “Pin AND Prox” functionality, sometimes called 2 Factor Authentication. If the keypad reader is to be used in “Pin OR Prox” mode (1 Factor ...Knowledge base 135: Recovering a Sigma Series reader which has bricked during a firmware upgrade
Problem - Occasionally during a firmware upgrade on a Sigma Series reader, the process fails due to network drop out / USB disconnection or other issue and the reader will ping but you cannot connect via MBTB or the web browser and also the USB port ...Knowledge base 128: How to move the Asure ID License and programs from one computer to another.
This guide is only for customers who purchased AsureID via Controlsoft in the United Kingdom Firstly note your Asure ID license details, they can be found in the file menu, options, licensing page. Please copy your Asure ID database file onto your ...Knowledge base 137: How to use HID SE Reader Configuration cards
This bulletin explains how to use HID SE Reader configuration cards to change the way an HID SE reader operates or the card format the reader outputs. Please follow the steps below once you have received your config card order, if you require an HID ...