Knowledge base 139: Upgrading firmware on Sigma series biometric readers
The following bulletin describes how to upgrade the firmware on Idemia Sigma Series biometric readers using Morpho Tool Box.
The reader will be inoperable during and after the firmware upgrade until a rebuild is performed on the reader. Access to either MorphoManager or Identity Access is required to perform a Rebuild to the reader. It is recommended that firmware upgrades are performed only when an engineer is present on site.
Requirements:
MorphoBio Toolbox (MBTB) - https://biometricdevices.idemia.com/s/products
Downloading MorphoAccess Firmware
1. Use the MorphoAccess Firmware link above to take you to the Products area of the Idemia portal. Select the product you wish to upgrade the firmware on.
2. Use the Filter option on the left hand side to filter on "Firmware". Select the Download button for the latest firmware version, alternatively if you have been asked to upgrade to a specific version you can scroll through and select the version you require.
3. Fill in the contact details form and submit. You will be sent an email with the download link within which is valid for 2 days. Click on the link and the firmware will automatically download.
4. Locate the firmware files (unless specified these will be in your Downloads Folder). Right Click and select Extract All. Extract the files into a location where you can find them in the next stage.
Installing MBTB
1. Download MBTB, it can be downloaded using the same procedure as above and is located within the "Driver/Tool" folder.
2. Locate the firmware files (unless specified these will be in your Downloads Folder).
3. Right Click and select Extract All. Double click on the newly extracted file, double click MBTB_Setup-x.x.x.exe to start the installation.
4. Click Next on the "Welcome to the MorphoBioToolBox Setup" window. Read through the License Agreement and click "I Agree" if you are happy to proceed.
5. Either choose a new location to install MBTB or click Install.
Once the install is complete press Finish and move onto the next stage.
Using MBTB to upgrade firmware.
1. Run MBTB and connect to the devices IP address as shown below
3. Now click the Device Settings button on the left-hand side -
4. Select Firmware Upgrade from the top menu - 
5. Browse to the firmware file the you extracted in Stage 2 and click the 'Upgrade' button -
6. Please now wait for a pop up which shows 'Firmware Upgrade Successful' message to indicate the process is complete.
You must now proceed to performing a download to the biometric readers using either Morphomanager or Identity Access (dependent on your access control installation)
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