Knowledge base 231: Identity Access Services Not installed

Knowledge base 231: Identity Access Services Not installed

Info
When Identity Access is installed to a Windows directory other than the Default C:\Program Files (x86)\Identity Access this can sometimes prevent the Identity Access Log & Download Windows services from being installed. 

Symptoms of the issue.

Open the program Identity Access Server Manager from the start menu. 


Or press show on the Identity Access Server Manager icon in the System Tray.


Login with the Username and password. 


If the Identity Access Log & Download Windows services have not been installed correctly they will be shown as not installed. 



Solution.

Find the location of the IA.DownloadService.exe & IA.LogService.exe on the PC. 


Run a Command Prompt as Admin.  


Run the following Command, edit the bin path to the location of the IA.DownloadService.exe & IA.LogService.exe on the PC.

sc create IA.DownloadService binPath= "F:\Program Files (x86)\Identity Access\IA.DownloadService.exe" DisplayName= "Identity Access Download Service"
sc description IA.DownloadService "Identity Access Download Service"

sc create IA.LogService binPath= "F:\Program Files (x86)\Identity Access\IA.LogService.exe" DisplayName= "Identity Access Log Service"
sc description IA.LogService "Identity Access Log Service" 
Then press enter 


Open Services from the Start Menu 


Find the Identity Access Download Service,  right click and press properties. 


Change the Startup type from Manual to Automatic (Delayed Start) then press Start.



The Service will Start and Show "Service status: Running" Press  OK to close. 
 


Find the Identity Access Log Service,  right click and press properties.



Change the Startup type from Manual to Automatic (Delayed Start) then press Start.



The Service will Start and Show "Service status: Running" Press  OK to close 


Inside the Identity Access Service manager, The services will now show running. 


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