Knowledge base 224: On-Boarding / sign up to HID Mobile Access

Knowledge base 224: On-Boarding / sign up to HID Mobile Access

To order HID Mobile Access the following information is required:
  1. Organization ID (this is located from within a HID Mobile Portal)
  2. Organization Name
  3. Mobile Key Set (this is located from within a HID Mobile Portal)
  4. Credential Format information (this is the Format, Facility Code and Number range which you wish the HID Mobile Portal to use)
  5. HID Mobile Portal Part Number: HID-SUB-T100
  6. Quantity of licenses required (Minimum 20 Mobile Licenses)
For more information on Credential Format information please contact sales@controlsoft.com

On-Boarding Process

2. Enter the Organization Administrator details.
NOTE: If an portal administrator has not been decided, you can fill this in on behalf of your customer. The portal administrator can be changed once the portal is live.


3. Enter the End Users Organization details, Organization Name and Address, field with "*" are mandatory.
NOTE: These details cannot be changed from within the HID Mobile portal. If you are on-boarding a customer please make sure the details are correct.



4. After submitting the request, an acknowledgement page will be displayed, and the registered Administrator will receive an email notification.
5. Once the set-up is completed by HID, the administrator will receive a Portal Notification with a link and a temporary password.


6. Login to the portal using your temporary password and setup your permanent password.

7. Click on the 3 dots in the top right hand corner and select "Organization Administration"


8. The Organization ID and Mobile Keyset can be located on from this page.


If you have any questions on this process please contact presales@controlsoft.com